Registration Deadline: The deadline to register for a classroom course is three business days before the class. We may be able to accommodate late registrants in select courses. Call us at (216) 341-4700 (or toll-free at (855) 446-8234) with questions.

Refund Policy:

Self-Study and Accelerated Classes:

Self-Study material that is ordered and shipped is not refundable unless otherwise noted (see vendor refund policies).

Basic Textbook Package:

Material that is ordered and shipped is not refundable.

Classroom:

Your course fee will be refunded or your bill will be cancelled if you withdraw from a course based on the following policy. Contact us to withdraw.
If student cancels prior to start of class and has paid tuition in full: 100% refund minus a $25 service fee. If student cancels after the class begins, but prior to the end of the 1st day of class: 50% refund if all material is returned unmarked.

No refunds will be given if student cancels after the 1st day of class.

Webinars:

We offer a full refund of all webinar tuition if received no later than 1 hour before the start of the enrolled webinar. Within 1 hour prior to the start of a
webinar course, there are no refunds, but the student can use the full tuition cost of that webinar towards another one of our approved webinar courses.

Cancellations:

If we have to cancel a class, we will notify you immediately.
You may choose to:

1. Transfer to another class

or

2. Receive a full tuition refund.

Accessibility Requests:

If you need special assistance, call us before your first class meeting for information about class accessibility. We’ll be glad to help!

West Virginia Applicants:

Effective June 1, 2015, the West Virginia Offices of the Insurance Commissioner will begin requiring all individuals applying for an initial resident insurance license, or those adding a line of authority to an existing license, to be fingerprinted. This applies to resident applicants who are applying or amending the following lines of authority: Life Accident & Sickness Property & Casualty Personal Lines Surplus Lines Viatical Settlement Brokers Fingerprints will be captured by MorphoTrust at an ldentoco Center, which electronically captures and transmits the digital fingerprints to West Virginia State Police (WVSP) and the Federal Bureau of Investigation (FBl) for a criminal history and a federal background check. The applicant is required to schedule the Fingerprinting appointment AFTER the examination has been passed. The applicant may register, find locations, and pay for an appointment by visiting www.identogo.com and selecting West Virginia, or by calling 1-855-766-7746. The applicant must indicate that the fingerprinting results are to be returned to the WV Insurance Commission. The applicant will be required to pay a fingerprinting fee of $8.85, a WVSP fee of $20.00, and a FBI fee of $14.75, totaling $43.60 at the time of scheduling. Fingerprints are valid for 30 days of the date taken; after this time, the candidate must be re-fingerprinted. After the fingerprinting process has been completed, the ldentoGo center will provide the candidate with a receipt. That receipt has a 12 digit TCN number that is identifiable to each individual. The TCN number will need to be entered on the license application when applying. Please check the department site at www.wvinsurance.gov for information regarding this new process. An updated candidate handbook will also be available at the PearsonVue site at www.pearsonvue.com, as well as a list of PearsonVue test centers. It is a requirement that each pre-licensing provider notify their instructors and include revisions in the course materials, study guides, and exams. This office requests acknowledgement that you have made the required changes to your content materials. Failure to make the requested updates could result in action from the West Virginia Offices of the Insurance Commissioner.